Contact us
The fastest way to get help is email. We read every message and aim to reply within a couple of days.
Other ways to reach us
- Report a bug or request a feature — open an issue on GitHub (a free GitHub account is required to post).
- Questions & feedback — drop into the Vurro subscriber chat.
Frequently asked
Is Vurro affiliated with Substack?
No. Vurro is an independent, third-party app and is not affiliated with, endorsed by, or sponsored by Substack, Inc. It works with your own Substack account, the same way a web browser does.
How do I sign in?
Open Vurro and choose to sign in. You enter your Substack credentials directly on substack.com inside an in-app web view — Vurro never sees your email, password, or verification code. After Substack signs you in, the app keeps only your session, stored on your device's secure keystore.
Is Vurro free?
Yes. There is always a free version. Vurro Premium, an optional subscription you buy in the mobile app, adds fine-grained notification rules — for people you watch, reactions to your messages, and reply threads you follow — and keeps your read position in sync across your devices.
How do I delete my data?
Most of your Vurro data lives only on your own device. Sign out from within the app to clear your stored Substack session and unregister your push token, or uninstall the app to remove everything Vurro saved. Vurro's notification backend also deletes push tokens that have been inactive for 60 days. With Premium, you can also delete your synced data from the app's Vurro Premium screen or the extension's Premium card. See the privacy policy for details.